When it comes to CRM solutions, Zoho CRM is one of the most popular options available out there and is used by thousands of companies across the world. While choosing the correct CRM software is important, a Zoho consulting services partner plays a crucial role in the implementation as well. A majority of companies prefer working with an expert Zoho partner rather than hiring a dedicated in-house team responsible for managing the software.
Why do companies work with partners? Here are a few reasons:
They Handpick the Best Solutions
Zoho is not just a single software with only a few features. It has a plethora of features, functionalities, add-ons, and tools. With thousands of 3rd party integrations and more than 50 different applications, it can be impossible for an individual or even a small team to know about every one of them, what they do and how they can be implemented in the existing business.
This is where a Zoho consulting services partner comes in handy. They are experts in the software, have years of combined experience working on the tool, and have a better idea of all the different applications and integrations that can be used in a business. They can handpick the best solutions depending on the current business scenarios and future requirements. Making custom solutions is also easier if you collaborate with an experienced consulting partner.
Leverage the Most Out of Zoho
Businesses can have different models, solutions, and processes depending on various scenarios. Finding the best way the Zoho software can be used to resolve these issues and improve the business dynamics can be quite tough for novice users. Zoho consultation partners have the experience of working on different scenarios and problem statements while serving different clients and have a great knowledge of which features or tools would work the best. A consultation partner can help you leverage the Zoho software most efficiently and get the best out of it.
Help with Tougher Migrations and Integrations
While a CRM software like Zoho is important for a scaling business, not every business has the required technical prowess needed to understand, implement, and use the solution all on their own. Zoho provides support through documents and resources for several of its products but it might not fit every business.
An experienced consultation service partner can help you with migrations and integrations that are a bit tricky and not that straightforward. Oftentimes, a business can spend a significant amount of money to implement Zoho in their business and it just makes profitable business sense to work with experts in the field to handle sophisticated integrations rather than wasting money on hit-and-trial methods. They can even end up saving the business a lot of time and money as well.
Reduce Unforeseen Outcomes
The Zoho CRM software, while easy to use, is still susceptible to human errors during different processes. Zoho partners can not only implement the solution in the correct manner but also have the foresight to predict any mistakes that can occur in the future and prepare the business to deal with them ahead of time. Organizations, especially small and medium-sized ones that can’t afford to lose any business opportunity, need to stay proactive and resolve any issues that can disrupt normal operations.
For instance, Zoho consulting service partners can set up a system that will automatically notify the business leaders if there is a dip in customers, unauthorized access attempts, or if a certain server is about to run out of storage. Staying on top of these issues is vital to ensure business continuity and ensure that the right employee executes the right process at the right time.
Provide High-Level Support
Installation of the software doesn’t mean the end of your collaboration with a Zoho consulting partner. There can be several instances after the initial installation where you’d be needing the help of an expert, be it for resolving issues or for guiding you towards the next steps. While Zoho has a dedicated customer support channel that is adept at answering all your questions, it can be on the higher side and companies can end up shelling hundreds to thousands of dollars if there are multiple issues.
Zoho partners on the other hand provide support in their overall package and are more readily available to help rather than customer support agents from Zoho who are responsible for serving other customers as well. You can enjoy world-class support along with enterprise-level solutions at a much more affordable cost.
Get Professional Training for the Team
Zoho partners can schedule training sessions, create courses, knowledge transfer meetings, and several other processes to make sure that you and your team are comfortable working on the CRM platform and what solution they have created for your business. Not only is it necessary for onboarding the employees and getting them up to speed with using the software but also gives them a chance to grow in their careers.
Since the employees are trained by professionals, they are less likelier to commit mistakes or cause project delays and will feel more confident in executing tasks on their own. The CRM software contains valuable insights about the organization and it is necessary for the internal teams to have a good understanding of how the software works.
Can’t Beat Their Experience
When it comes to using enterprise-wide solutions like CRM or ERP software, it is best suited for younger companies to rely on outside consultants to impart their deep knowledge and experience working with the solutions and use it to the company’s advantage. Zoho partners can help you get the most out of your investment, use the most useful features and tools, prepare for any setbacks, resolve internal queries, and maintain the software as well.
Working with a Zoho consultation service partner can allow you to focus on the main aspect of the business – selling your hero product, while they take care of all the behind-the-scene processes. New features and tools like the Zoho Whatsapp Integration are released quite regularly and a Zoho partner can keep an eye out for all this and ensure that your business is always up to date.